What is the quoted rate?
The quoted rate is for one night's stay at the hotel near the airport (either before or after your trip) in a standard room with long term parking for the number of days indicated on your confirmation. In most cases the rate is for up to 4 people in a room and at least 1 week parking unless otherwise indicated. Taxes are not included in the quoted rate.
How and when do I pay for my ParkSleepFly package with hotel accomodation?
To secure your room you pay a reservation fee per room now on-line. The balance is paid when you check-out of the hotel. The per room reservation fee will be applied to your account and deducted from your bill at check out. If you change your dates of travel, do so directly with the hotel and the per room reservation fee paid will still be applied upon check-out. In addition, the per room reservation fee is REFUNDABLE IF YOU PROVIDE NOTICE DIRECTLY TO ParkSleepFly.com via email, within 48 hours prior to your check-in date. There is a separate $4.99 non-refundable processing fee for each transaction.
What if I want to stay the night in a hotel near the airport when I return from my trip, but want to park my car while away on my trip?
If your check-in date at the hotel is the night after your trip, please go to the front desk when you park you car and give them your check in date and tell them that you are parking your car now. The hotel may ask you to pay for your room in advance.
What if I have changes or questions after I make Park Sleep and Fly hotel reservations?
The Hotel address, phone number and email address will be on the email confirmation you receive. If you have any changes, contact the hotel directly and your reservation fee will be applied as described above.
I lost my confirmation, or I never received the email.
Please go to the Customer Service page and fill out the reservation receipt form. You should receive the confirmation within a few minutes. If you do not receive the email within a few minutes, please check the Spam folder in your email to ensure that your confirmation email was not auto-filtered to that folder.
What is the ParkSleepFly cancellation policy?
When you book you guarantee your reservations with a credit card. You must cancel in advance with the hotel or you will be charged for one night at the quoted rate by the hotel. Each hotel has their own cancellation policy and it is listed for each hotel on ParkSleepFly, but most require cancellation by at least 4PM on the day of arrival and you will have no charges to your credit card. All cancellations must be made by phone directly with the hotel. You will be issued a cancellation number. The reservation deposit that is paid on line to ParkSleepFly is fully refundable with 48 hours notice made via email to email@example.com, otherwise the reservation deposit is non-refundable.
How do I get to the hotel?
Directions and/or map will be furnished once the reservation process is complete.
How close to the airport is the hotel?
The hotels are either on the airport property or a few miles from the airport and all provide complimentary shuttle bus service to and from the airport for Park Sleep and Fly hotel guests. All airport terminals are served.
How do I get to and from the airport?
Transportation on shuttle buses is provided to and from the airport for ParkSleepFly customers. Most hotels provide 24 hour shuttle service. Hours of shuttle service and times of departure from the hotel are clearly stated in the hotel information section prior to making your reservation. Upon your return, there are courtesy phones in the baggage area, or a phone number on your claim check to call for pick-up. At larger airports, shuttle buses constantly circle the airport.
How much time should I allow to check-in and get to the airport?
The ParkSleepFly hotels are close to the airport entrance. Upon arrival at the hotel, check with the front desk on when you should be in the lobby for the shuttle to the airport. Shuttle bus drivers will assist you with your luggage. Check with your airline on how much time they need, but presently, one hour for domestic flights and two hours for international flights is the norm.
Are the parking lots secure?
In most cases Parking Lots are adjacent to the hotel and are fenced, safe and secure. Like all parking lots, even the parking lots on the airport, the hotel accepts no liability for your car or contents left in the car.
Why does ParkSleepFly ask for my cell phone number?
You may elect to receive text messages regarding your reservation. You will receive one message upon submission of your request, and one a few days before your scheduled arrival at the hotel. Standard text rates may apply. If you no longer wish to receive text messages from ParkSleepFly, please contact customer service.
What is the "Best Rate Guarantee" icon?
The "Best Rate Guarantee" icon next to certain hotel rates indicates that the specific hotel has listed its lowest internet price.