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Quality Inn & Suites Detroit Metro Airport - Detroit Metro Airport

9555 Middlebelt Rd Romulus, MI 48174
0.25 miles from DTW
$8999

Overall Reviews

3.0

Based on 219 reviews

Important Info

Free Cancellation

Free Parking

Close to DTW

Shuttle Info

Free Airport Shuttle

Shuttle Hours: 24/7

Shuttle Frequency: Every 30 Minutes top and bottom of the hour

Booking Options

Sleep which days?

Beginning of My Trip

Sleep On

Nov 26

Fly On

Nov 27

Park Until

Dec 2

Guests

2

Room

1

Change

Room Type

Price

1 King Bed - 1 Night & 7 Days of Parking

Extra Parking: $7.00/day Extra Guests: N/A

2 Guests Included

2 Queen Beds - 1 Night & 7 Days of Parking

Extra Parking: $7.00/day Extra Guests: N/A

4 Guests Included

$89.99

About This Hotel

Amenities

Free Internet

24 Hours

Free Breakfast

Iron/Ironing Board

Airport Shuttle

Secure Parking

TV

Laundry Services

Description

The Hotel Quality Inn and Suites has been redecorated and is now ready to invite guests to enjoy the new amenities.

You can also look forward to free 24 hour transportation to the nearby airport, complimentary grand hot breakfast which begins at 5 in the morning, complimentary internet at high speed, a workout center, and a lot more.

The Quality Inn and Suites is located in Romulus, Michigan, near the Detroit Metropolitan Wayne County Airport and offers a free shuttle to the airport. Also nearby are the Detroit Zoo, the MGM Grand Detroit casino, and the stadia that are home to the Detroit Lions and Detroit Tigers, and the Henry Ford History Museum, where modern Detroit was born. The Quality inn cross promotes with some of these, as well as other other Detroit facilities, so ask the concierge about how to access these discounts. University of Michigan-Dearborn, Eastern Michigan University, and Wayne state University are also located within 20 miles of the hotel.

Every room has free local calls, fridge and microwave, free wifi, a safe, coffee equipment, hair dryer, ironing board, and of course, A BED!
Guests enjoy a complimentary grand hot breakfast, free transportation to the nearby airport, and access to the fitness room. Business Class suites are also available.

Enjoy your stay!

Shuttle Hours

24/7

Shuttle Frequency

Every 30 Minutes top and bottom of the hour

Check-In/Out Time

03:00 PM / 12:00 PM

Cancellation Policy

24 Hours Prior to Arrival

Parking Information

Parking is provided by Valet Connections. Guest must leave their car keys upon check out. Their Vehicle will go to a secure lot upon check out. Vehicles will be brought back to the hotel on guest return date. Claim ticket will be provided when guest turn

Directions

From I-94: Take exit 199 (Middlebelt Road off ramp), go south on Middlebelt Road. Hotel 1/4 mile on left.

Customer Reviews

Overall Reviews

3.0

Based on 219 reviews

Review Breakdown

Hotel Staff

3.6

Room

3.1

Amenities

3.5

Shuttle Service

3.3

Shuttle Wait Time

10 to 15 minutes

Verified Review

Shirlie C- November 14, 2017

Very basic hotel, front desk staff extremely slow with check in and return pick up of car. Very disorganized.

Verified Review

Jason K- November 13, 2017

I will not use this service or this hotel again. The room was average and felt/looked dirty. The service at the desk was abrupt and the clerk was obviously short staffed and was alone. I watched her hang up on someone telling us at the counter that "She ain't got time for that" all the while sucking on a sucker while checking us in. The explanation of the service for Parksleep was very blunt and abrupt. The overnight was fine and the shuttle was there in the morning for us to go the airport. This ParkSleep takes keys and promises to have the vehicle back in the lot upon return. I felt that the initial check in and overnite service and shuttle were sufficient but that there was room to improve on the customer service skills.. Then upon our return we called and they had a shuttle at the airport with in 15-20 minutes.. no issue there but upon returning to the hotel I turned in our claim ticket, received my key and was told my vehicle was out in the lot somewhere.. they have no system in place to locate or know which parking spot the vehicle is in. and so we went outside to look for our car. It was not in the Quality Inn and Suites parking lot.. We returned to the desk and informed the attendant who abrubtly told us "that that was not possible, we have the key so the car is there, go back and look again" .. so we looked again.. still no vehicle in the Quality Inn and Suites parking lot. and so I asked her if a mistake could have been made, which she denied but after repeating my request and asking her to call someone with Valet Parking (the contract company used) she did.. They also said, "impossible" and so now we are on the verge of calling the police for a stolen vehicle when My wife returns with our vehicle which had been parked at the Comfort Inn's lot, across the street.. Needless to say this was not a very happy experience. and the the hotel, just said.. "oops.. sorry" A huge ordeal that cost us an additional hour of travel time after returning from the airport. I will definitely not be using or recommending this hotel or service, as they are extremely disorganized, unprofessional in every way, and unapologetic for their mistakes with Zero empathy for your situation or needs.

Verified Review

Sheryl M- November 10, 2017

Wonderful front desk. Room fine.

Verified Review

Andre R- October 31, 2017

The shuttle service has room for improvement. We booked this because of the park and shuttle service. When we returned from our vacation we were unable to get through to the hotel ( phone line said there was a technical difficulty) so we had to get an Uber. When we got back to the hotel I expected to get reimbursed for my expense.. but that didn’t happen. I would stay at a different hotel next time. I think the concept is good.

Verified Review

Greg R- October 18, 2017

The facility had multiple failings, wet carpet in teh hallway, broken equipment in the fitness room, poor TV reception, shuttle tot he airport was 12 minutes late, shuttle back had to call the reservations desk because the number for the shuttle would not go through, waited 25 minutes for the shuttle.

Verified Review

Susan S- October 7, 2017

We weren't there long enough to experience amenities...... hotel was fine, but our car was not there when we returned..... clerk typed in wrong return date. A little frustrating when you just want to get home

Verified Review

Sandra G- October 4, 2017

Excellent location. Room was clean but common areas, entrance, etc. needed cleaning. Staff very friendly.

Verified Review

Amy L- September 13, 2017

The front desk people are very nice and accommodating. The hair dryer in my room didn't work, so the woman found one but I had to go to another room to use it, which was awkward. Spares should be kept at the front desk for this reason. The pillows looked as if they were cut in half and then inserted into a regular sized pillow case. The beds were acceptably comfortable and the room itself was clean. I rated the shuttle service as fair due to conflicting experiences. The shuttle for our outbound trip was on time and the driver was personable, but he packed in more people than there were seats, so I would have rated the service as good had we all fit comfortably into the van. The return trip, however, was less than acceptable. We waited nearly an hour for a shuttle to appear, making 7 phone calls between 3 of us (traveled in a group of 6) in order to get one to show up at all. When we boarded, the driver asked two people who were not in our group where they were going, and they apparently responded with the Valet building. He didn't ask the rest of us, so he took us all to the Valet building; when we told him we were going to the Quality Inn, he reported to his dispatcher (loudly so that we heard him) that we told him we were going to the Valet building then changed our minds, which is not true. He then sped through other facility parking lots in order to take short cuts to the Quality Inn. This attitude affected his tip, as in, he didn't get one. We will likely not use ParkSleepFly for future travel because of this negative experience.

Verified Review

Craig B- September 13, 2017

Friendly front counter guy

Verified Review

Debra K- September 12, 2017

Excellent

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